Frequently Asked Questions at Dulles international Airport

Answers to passenger questions

What is the easiest way to access downtown Washington DC by public transportation?

The Fairfax Connector buses Route 981 and 983 and the Metro 5A ($7.50 usd), run to the Museum’s area in Washington DC. On the other hand Megabus go to Union Station (central station) (19 usd). Learn more

Which is the closest metro station?

The Fairfax Connector Route 983 (USD 2.00), the Metro bus 5A and the Silver line express bus connect the airport with Wiehle-Reston East Metrorail Station (Silver Line) in 10 minutes. Learn more

Where is the Uber or Lyft Airport pickup location?

Customers can meet their ride outside the Main Terminal on the Arrivals Level. Uber or Lyft pickup locations at Dulles airport are subject to change, so to find your pickup location, always check the app after you request a ride. Fares to Arlington and Washington DC ranges between 50 and 60 usd. Learn more

Where is the taxi pick up location?

Washington Flyer Taxicabs serve Dulles International exclusively, with 24-hour service to and from the Airport. From the Terminal, Arrivals Level – Baggage Claim, customers should proceed DOWN the ramp at Doors 2 or 6. Signage inside the Terminal directs travelers to the taxi. Fares to Arlington and Washington DC ranges between 60 and 70 usd. Learn more

Is there free internet access?

Yes, there is free Wi-Fi internet access in all concourses. To connect, turn on Wi-Fi on your device, choose the “FlyDulles” network.

How to transfer between the concourses?

AeroTrain is the automated airport train system for Washington Dulles International Airport, connecting passengers (the 24 hours) between the Terminal and the midfield A, B and C-Gates.

What to do in case of a long layover?

There are many duty free shops and dining options (Dunkin’ Donuts is open 24 hours in Concourse D). Dulles airport also offer a number of other amenities including Nursing Rooms, Interfaith Chapels, Wellness Spas, Charging Stations, Kids Play Area and Pet Relief Areas. In turn, there are several VIP lounges with beverages, food, workstations, etc and the Sleepbox Lounge featuring 16 comfortable and sound-proof rooms where travelers can work and relax. The rooms can be reserved instantly through the Sleepbox smartphone app.

What to do in case of loss of valuables or luggage?

If you lost an item onboard your airplane, please contact your airline. If you lost an item in the terminal, call Lost & Found at 703-572-8479 – Call: 703-572-8479, Mon-Fri 8 a.m. to 4p.m. (Closed Weekends) or fill the Lost and Found Form.

The Dulles Lost and Found office is located on the Arrivals Level – Baggage Claim, just behind Baggage Claim 2.

Is there a luggage storage service?

Due to Transportation Security Administration (TSA) security regulations, Dulles International currently does not provide a designated storage area for luggage. Please contact your airline to see if they will accept your checked baggage earlier than normal.

Is there any free parking area in Dulles airport?

The Cell Phone Lot is an up to 1 hour free parking passenger pick-up zone, in both, departure and arrivals waiting area. Learn more.

Are there currency exchange desks?

There are several international currency exchange desks: Departures-Ticketing Level – East and West, top of the escalators, Concourses A/B: Gate A32, Concourse C: Gate C8 and C12, Concourse D: Gate D16 and International Arrivals Building near the exit, oppostie the baggage recheck counters

Are there designated areas for smoking at the airport?

In addition to smoking areas outside of the Terminal, there are also smoking lounges in Concourses B, C and D.